To be successful, you’ll have:

• Demonstrated operational experience or strong working knowledge within Airport Operations, ideally within Customer Experience
• Proven experience delivering face‑to‑face training, coaching, or capability uplift in an operational environment
• The flexibility and availability to work a rotating shift roster, in line with airport operations
• Experience coordinating and delivering training programs within a highly regulated service environment
• Strong working knowledge of relevant policies, procedures, and regulatory requirements
• Experience with airline or customer management systems, preferably Amadeus
• Certificate IV in Workplace Training & Assessment or a related discipline (advantageous but not essential)
• Confident and professional written and verbal communication skills
• Strong interpersonal skills with a genuine enthusiasm for training and developing others
• Excellent organisational capability with the ability to manage competing priorities
• A decisive, solutions‑focused approach with the ability to analyse and resolve issues while considering planning data