You’ll Have

• Experience developing and delivering product strategy and roadmaps in collaboration with stakeholders, informed by business economics, revenue drivers, product performance, market insights, and the broader competitive, regulatory, and industry landscape.
• Strong vendor management capability, including oversight of financial, contractual, and service obligations (e.g., Service Level Management).
• Expertise in product planning, prioritisation of roadmaps, and sequencing delivery to meet strategic outcomes.
• Ability to provide insights for economic decision‑making by facilitating estimation of features and capabilities.
• Experience managing quality of service and operational stability, including IT risk and compliance management, service improvement initiatives, and contributing to service management strategies.
• 5+ years’ experience in large enterprises and 3+ years in agile environments (or equivalent).
• Solid background in operational service management.
• Airline technology experience, ideally within Qantas.
• Proven people leadership experience across varied team structures.
• Strong analytical and critical thinking skills, with the ability to solve or lead the solving of complex, large‑scale strategic problems.
• Expert stakeholder management across business and technical domains.
• Experience coaching Agile mindsets and ways of working.
• Skilled in designing and facilitating fit‑for‑purpose workshops that deliver defined outcomes.
• Strong verbal and written communication skills.
• Ability to work cross‑functionally and align business unit processes to enterprise‑wide processes.
• Strong negotiation and conflict resolution skills, combined with strong commercial and business acumen.