Primary Responsibilities:

• Implement and enforce safety regulations and procedures to ensure the highest level of safety is achieved for all operations at the airport.
• Develop and maintain effective emergency response plans, ensuring that all personnel are trained and prepared to handle emergency situations efficiently.
• Monitor and analyze on-time performance metrics, identifying areas of improvement and implementing strategies to enhance overall punctuality.
• Work closely with airline partners, ground handler agencies, and other stakeholders to streamline operational processes and minimize delays.
• Recruit, train, and develop a highly skilled and motivated team of aviation professionals.
• Conduct regular performance evaluations, provide constructive feedback, and identify training needs to ensure continuous improvement and professional growth.
• Maintain a comprehensive understanding of IATA regulations, SGHA (Standard Ground Handling Agreement), and an SLA-KPI Management program for performance reviews.

Basic Qualifications



• Must have a bachelor's degree in aviation management, Business Administration or any related field. 
• Must have proven background in aviation operations which includes: passenger handling, ramp, and cargo operations with a minimum of five (5) years of experience.
• Must have more than two (2) years of experience in a leadership or management role. 
• Must have a comprehensive knowledge of aviation safety and security regulations including IATA standards and local/international aviation security protocols. 
• Must have excellent written and verbal communication skills
• Must have familiarity with the Japanese language and culture