About The Role

The Butler reports to the Guest Experience Supervisor. They do a first-rate job, which means that any passengers who step into the VIP terminal will be greeted by them. A Butler's role as first point of contact is critical, as they must provide the best possible experience for our passengers upon arrival and departure.

 Key Responsibilities:

• Must provide excellent customer service to all passengers by maintaining a pleasant, professional, friendly, and outgoing demeanor.
• Assist passengers with carrying their hand luggage.
• Provide adequate seating arrangements around the VIP terminal.
• Providing passengers with personalized service.
• Having a thorough understanding of all VIP Terminal amenities for passengers.
• Collaborating with all departments (guest experience, housekeeping, food services, etc.) to meet the needs of passengers.
• Must wear and maintain a professional uniform supplied by Jetex.
• Maintains the privacy of passengers' information and activities. 
• Assist in tasks at event related work including exhibitions/shows and coordinating maintenance both exterior and interior of the VIP terminal.
• Other duties assigned by Line Manager.

Requirements:

Education

• Bachelor Degree in Tourism and Hospitality 

Experience

• Minimum 2 years of experience in 5* hotel/luxury resort industry 

Skills



• Good communication skills
• Excellent customer service
• Understanding of good grooming standards