Day to day

• Lead the end-to-end implementation of changes to out income protection benefit, ensuring policies, processes, and systems are designed for long-term success.
• Partner with insurers, brokers, and occupational health providers to shape service delivery and contractual agreements.
• Collaborate with People, Finance, Legal, and Flight Operations to align on policies, data, and compliance standards.
• Develop clear frameworks — including policies, guidance, templates, and communications — that balance clarity with compliance.
• Manage project plans, governance, and stakeholder communications to ensure smooth delivery and engagement across all functions.
• Lead hypercare post-launch to embed sustainable processes and continuous improvement.

About you

• Experienced in employee benefits or insurance-based programmes, ideally within a large or complex organisation.
• A natural project leader, able to influence across functions and manage multiple workstreams.
• Skilled in supplier and stakeholder management, including contract negotiation and service-level governance.
• Strong understanding of employee relations, risk management, and regulatory compliance.
• Comfortable navigating change and ambiguity, with a hands-on approach to delivery.