KEY RESPONSIBILITIES

• Coordinates the revision and amendment of Operations Manual Part A (OM-A) policies, instructions, and procedures related to weight and center of gravity, aircraft performance, ground handling, flight time limitations, dispatch, and flight planning, in collaboration with subject matter experts from Flight Operations Engineering, Navigation Services, Electronic Flight Bag, Crew Scheduling and Planning, Flight Dispatch, and Airport Services.
• Manages the Cold Weather Operations Program through the administration and seasonal update of the Cold Weather Operations Manual and Holdover Time Guidelines tables ensuring readiness and approval ahead of each winter season.
• Authors, reviews, and coordinates the issuance of Aircrew Notices (ACNs) and internal memos to ensure accuracy, clarity, and alignment with operational and regulatory requirements.
• Leads and provides subject-matter expertise during internal and external audits and assists in the implementation of corrective and preventive actions, as well as in the conduct of root cause analyses.
• Identifies discrepancies between Flight Operations manuals and applicable civil aviation regulations and advises on appropriate corrective actions.
• Prepares compliance matrices and conducts gap analyses in coordination with relevant stakeholders to support audit readiness for regulatory inspections (e.g., GCAA) and industry audits (e.g., IOSA), ensuring alignment with applicable requirements and standards.
• Provides oversight for the publication and revision of Flight Operations manuals, documents, and related publications in collaboration with the Technical Author to ensure accuracy, consistency, and timely release.
• Performs quality control functions of the Flight Operations documents and processes, ensuring adherence to applicable standards and internal procedures.
• Assists in the development and refinement of policies, instructions, and procedures within the OM-A and other applicable manuals, to ensure operational effectiveness and regulatory compliance.
• Liaises with the GCAA and Compliance Monitoring for approvals and acceptance processes for relevant Flight Operations manuals and documents, ensuring compliance with regulatory requirements and timely submissions.
• Represents Flight Operations in Safety Action Group (SAG), Operational Risk Assessment (ORA), and other relevant internal forums, contributing expert operational input and supporting risk mitigation initiatives.
• Monitors, analyzes, and responds to applicable flight crew reports, and provides recommendations on appropriate courses of action for effective closure.
• Identifies interrelationships and dependencies between Flight Operations manuals and documents (e.g., OM-A, Cold Weather Operations Manual) and other company operational or corporate documents, ensuring consistency and accuracy of cross-references across all materials.
• Ensures consistency and accuracy across Flight Operations manuals and documents (e.g., OM-A, Cold Weather Operations Manual) and other company operational or corporate documents, ensuring alignment with Compliance Monitoring review and approval processes.
• Liaises with the Compliance Monitoring department to submit document drafts for review, feedback, and formal approval in accordance with internal governance processes.

QUALIFICATIONS

• Bachelor's Degree (3+ years)
• Fluent in English (other languages an advantage)
• Minimum 7 years’ experience of airline experience as flight crew and/or experience in operational compliance and standards, including flight operations oversight, regulatory compliance, and operational documentation
• Years with qualifications: 7 - 9 years
• Any certification relevant to regulatory compliance
• Holds or have held an Air Transport Pilot license