Job Responsibilities

• If the jobholder is not alone in Station, he/she will support the FSM in daily activities, ensure proper reporting to Airbus via FSM.
• If the jobholder is alone in the station, on top of daily activities, he/she is to ensure proper direct reporting to Airbus.
• Provide technical advice and transfer know-how to Line Maintenance department at Entry In to Service of a new A/C type within a customer. This may involve matching working hours to Flight schedule for a limited period of time (weeks or months according to the A/C maturity).
• Interface and communicate with all departments at Airbus and the airline taking into account the changing organizations.
• Solve aircraft technical problems whilst under high pressure from the airline during aircraft on ground (AOG) situations to mitigate airline involves financial exposure.
• Demonstrate reactivity in front of Customer queries including timely facilitation of tech request.
• Influence airlines to embody OEB (in particular RED OEB) in order to enhance fleet safety.
• Retrofit Information Letter/Repair & Design Approval Form (RIL/RDAF) follow-up (internal awareness)
• Skywise: Participate and develop of App’s solutions (ex. using Slate/Foundry) to support customer and internal SCY needs.
• Be an active part of the SMS network (safety first)
• Be able to provide assistance on a wide variety of issues, not limited to technical.
• Provide swift and pragmatic solutions to technical related matters on the aircraft in order to limit issues becoming emotionally charged
• Be proactive in supporting the airline technical operation, including Flight Operations, Training and Spares.
• Act as communication and cultural facilitator within the Airbus FS team
• Maintain a business relationship with the airline and the home base.
• Adapt to specific airlines, cultural and climatic environments
• In conjunction with the SSD for Chargeable Support (Customer Service Agreements and Purchase Agreements), coordination of sold services follow-up via Upgrade Programme
• Managers, FHS Customer Programme Directors, Training Key Account Managers, NavBlue Product Managers, Digital Product Managers and Satair Sales Support Directors etc.
• Provide first line issue resolution and de-escalation.
• Manage Support and Service Escalations & Claims
• Consolidate and Coordinate an Airline Visit Schedule
• Coordinate and Administer Executive or Senior Review Meetings / Fleet Review Meetings
• Support regional Engineering Support technical forums

Job Requirements

• Professional qualifications in aerospace engineering
• At least five-years’ experience in the aviation industry (eight years for Senior position)
• At least three year’s hands-on experience in working in an MRO/OEM/Airline (five years for Senior position)
• Possess knowledge and awareness of contracting principles
• Have a strong level of aviation safety awareness
• Having a class 3 driving license will be an advantage
• Have demonstrated high-level written and oral communication skills
• Possess strong negotiation skillsBe able to develop a business strategy supported by a robust business plan or other
• strategic imperatives
• Have demonstrated ability to work in multi-functional teams
• Be able to work autonomously and take initiative
• Possess an excellent track record of customer interfacing experience