KEY RESPONSIBILITIES

• Ensures 100% availability of In-Flight Entertainment (IFE) seats on all flights, monitoring and maintaining functionality to enhance passenger experience and satisfaction.
• Performs routine maintenance operations on In-flight Entertainment (IFE) systems, including preventive maintenance and alterations, in compliance with regulations from the GCAA.
• Provides necessary support and imparts essential product information to stakeholders within the organization, facilitating training and aiding in the marketing of IFE products.
• Conducts troubleshooting and thorough testing of electronic assemblies and units within IFE systems installed on aircraft, ensuring all work is carried out in accordance with regulatory and company requirements.
• Ensures completion and accurate recording of all maintenance documentation in the AMOS system, in accordance with regulatory and company guidelines.
• Maintains open and effective communication with stakeholders, including managers, senior certifiers, and other technical divisions within flydubai, to diagnose and resolve in-service defects and problems promptly.
• Utilizes maintenance manuals, wiring diagrams and fault isolation manuals effectively to assist with troubleshooting and repairs of IFE systems.
• Provides comprehensive technical advice on the operation and functionality of IFE systems to ensure optimal performance and functionality.
• Attends recurrent training sessions as required to enhance skills and maintain compliance with CAR 145 regulations governing aircraft maintenance.
• Contributes to ensuring workplace safety, organization, and productivity by adhering to established safety protocols and procedures.
• Assists in the resolution of any monthly media loading and integration issues, collaborating closely with the IFE content team and vendors.
• Conducts thorough product testing and aircraft testing to verify that IFE systems function according to industry standards and specifications.
• Coordinates service requirements with customer experience teams, frontline staff in service delivery, and engineering and maintenance departments to prioritize critical issues efficiently.
• Stays abreast of the latest technologies and systems available in the market that can positively impact the customer experience of IFE systems.

QUALIFICATIONS

• Bachelor's Degree (3+ years)
• Recognized and documented aircraft apprenticeship.
• Fluent in English (other languages an advantage)
• Demonstrated experience in IFE line maintenance.
• Experience with IFE system maintenance is an advantage.
• 5 - 7 years
• GCAA B2 license an advantage but not a necessity.

COMPETENCIES

• Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)