You will have: 

•  Minimum of 10+ years’ experience in senior Digital, Product or IT roles, ideally as a Domain Lead, Product Manager or Technical Product Manager. 
• The experience to lead the Group Technology Service Management function across the Qantas Group, ensuring stable and reliable technology services across Qantas Airways, Jetstar, Freight, and other business units.  
• Manage Total Cost of Ownership (TCO) for Service Management products and services, ensuring costs remain below industry benchmarks.  
• Lead and motivate a high performing cross functional team including internal and third-party staff.  performing cross functional team party staff. performing cross functional team party staff.  
• Build and maintain strong relationships with stakeholders across multiple time zones to ensure alignment and delivery success.  
• Maintain strategic vendor partnerships with key technology suppliers supporting Service Management services and tools.  
• Stay current with SIAM, ITIL and emerging market practices to drive innovation and uplift service performance.  
• Manage the annual Service Management budget of $3–4 million, ensuring value and effective allocation.  
• Champion safe working practices and compliance with Qantas Group safety management systems.  
• Provide overall leadership of the internal service acting as the first point of contact for all technology issues across the Qantas Group, ensuring timely and effective resolution.  
• Develop and execute the product and service vision, strategy, and roadmap for the SIAM function, ensuring high value delivery through collaboration with teams and stakeholders. value delivery through collaboration with teams and stakeholders.  
• Lead the ServiceNow strategy, including architectural understanding, CMDB ownership, and workflow optimisation.  
• Own and continuously improve ITIL aligned Service Management processes, including Incident, Major Incident, Change, Problem, CMDB and Configuration Management. aligned Service Management processes, including Incident, Major Incident, Change, Problem, CMDB and Configuration Management.