Responsibilities

• To lead and govern the Policy and Standards teams through all operations domains (focusing on Flight Ops and Cabin Ops). 
• To facilitate meetings and forum, information exchange platforms are effectively functioning. 
• To develop and run change management processes for policy/manual changes. 
• To design and ensure execution of policy/procedure creation process. 
• To ensure manuals and policies are up to date and deliver normal and ad-hoc revisions/changes in time. 
• To advocate and facilitate standardization process in the operations domains and support growth and improve efficiency. 
• To participate and represent the company at industry events. 
• To ensure proper tools and resources are allocated to team members. 
• To prepare risk assessment of the changes from the area of responsibilities. 
• In conjunction with Compliance Central Auditor deliver the highest level of compliance is respected among the central services. 
• In conjunction with Digital teams, looking into automation and digitalization possibilities for the processes in the operations domains. 
• In conjunction with all operations domains coordinate the flow of the implementation of the new processes to make sure the standardization process is respected. 
• In conjunction with Training domains making sure that policy and standards processes are respected and implemented into the training materials. 
• In conjunction with all operations domains regularly align upcoming changes and ensure compliant reflection of changes in the manuals, policies. 
• To participate in relevant meetings. 
• To provide regular updates and periodical reports to management of the organization. 

Experience

• Minimum 5-7 years of overall working experience, with at least 4 years in any of the Operations departments 
• Experience in policy and standards area is advantage. 

Hard skills

• Advanced computer user skills 
• Power App knowledge 

Training Requirements: 

• Internal: SMS and FRM trainings. 
• External SMS training 

Education

• Bachelor’s or Master’s degree 

Language

• Fluent in English (both spoken and written) 

Skills and competencies

• Good communication skills 
• Strong interpersonal skills 
• Attention to details 
• Strong problem-solving abilities 
• Strong people management skills