Day to day

On a typical day, you would provide leadership by following established methodologies for capacity planning processes, ensuring that individuals and teams receive the vital training and support. This role would also perform detailed analysis of past planning metrics and propose assumptions for future plans, ensuring agreement and approval from all relevant parties to establish a collective plan, as well as:

• Analyze forecast and performance metrics to develop resource models, identifying trends in demand and supply for capacity planning purposes.
• Ensure that employee attrition and recruitment assumptions are built into plan, allowing for adequate time for recruitment where required.
• Produce “what-if” scenarios to model impact of demand or supply changes where required.
• Work with Operational partners to close off any capacity gaps, using pre-determined contingency actions.
• Build schedules to provide adequate levels of cover, regardless of work activity, location and time, to deliver service level targets consistently and within budget.
• Maintaining excellent and effective working relationships with key Customers including directly supported employees, airport management and partners including Marketing, HR, Finance and facilities.

About you

Are you someone who enjoys taking a proactive approach and is inquisitive about what you're doing? Do you have excellent analytical skills with good attention to detail? We're also looking for the following:

• Proficiency in Microsoft Excel and Power BI.
• Previous user experience and good working knowledge of Genesys/Quintiq or other Workforce Management platforms. 
• Demonstrable experience of maintaining excellent relationships with Stakeholders and Peers to convey sophisticated messages and themes in an engaging way.