Job Description:

The jobholder is responsible for providing to Asia Pacific region Customers first line support on Maintenance & Engineering Technical Data to obtain/maintain a high level of customer satisfaction.

This includes familiarization/ training to ensure efficient use of the technical data by Customers. Also acquiring customers feedback on Airbus Technical data products, support and services in order to identify issues and/or subjects for continuous improvements.

1. Answers, as first line Support, the Technical Data queries from internal and external customers and ensures queries to be handled in expedite manner.

2. Communicates/Coordinates with the Airbus Headquarter organization on issues including regular reporting.

3. Provides Technical Data familiarization course and refresher training to region customers, MRO or Airworthiness Authorities.

4. Acquires; analyses customers feedback needs and requirement for continuous improvements of products and services.

5. Organizes and coordinates regional Technical Data workshops, conferences in collaboration with the Airbus Central departments.

6. Ensures regular communication towards operators promoting new and/or enhanced products/services.

7. Support local Airbus teams with topics related to Technical Documentation.

8. Provides dedicated briefing on Technical Data products & services for sales support.

9.Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct.

10. Carry out any other task as directed by the superior.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.