Regional Projects/Initiatives

• Contribute to timely and successful delivery of product margin targets and best in class execution.
• Responsible for the thorough gathering of all specifications for projects leading to thorough documentation and project implementation.
• Support communication, feedback loop with other internal delivery teams – JBA staff and Group, and external service suppliers to deliver projects/initiatives on time and on budget.
• Daily operational responsibility for any ancillary led requirements

Inflight Retail Strategy

• Develop and implement in-flight retail strategies and tactics for Jetstar Asia (JSA) in line with business objectives.
• Work with retail partner and internal stakeholders to develop and implement JSA product strategies and tactics

Commercial & profit improvement

• P&L ownership of JSA in-flight retail portfolio of products
• Oversee JSA product levers – including product, price, channels, merchandising/promotion, etc. 
• Revenue enhancing initiatives to increase $/pax
• Cost reductions – i.e., COGs, wastage/shrinkage, reduced operating costs.

Partner management

• Effective management of partners to achieve JSA profit improvements and achieve KPIs (customer, commercial, operational and safety).
• Ensure health of existing partnerships and accountability of SLAs and contractual obligations.
• When required, support the assessment and contracting of new suppliers through an RFP process and facilitate contractual amendments.

Customer experience

• Collaborate with cabin services and partners to drive NPS improvement
• Ensure products are satisfying customer needs for JSA. Use quantitative and qualitive data to help improve the product/experience.
• Support the development and launching of a new digital retail in-flight experience.

Operational delivery

• Seek operational efficiencies to reduce costs and improve the customer/crew experience.
• Support business initiatives including ramp-up, new routes, aircraft, ports. In doing so, balance growth and minimising start-up costs.
• Support in-flight contactless payment initiatives.

Crew engagement

• Support JSA Cabin Services on engagement & performance management programs including training, incentive programs, tool/tech, feedback platforms/channels, and sales data.
• Incorporate crew feedback (backed by data) in improvement plans or where required.

Budgeting, forecasting and commercial modelling

• Development of annual budgets and monthly forecasts for JSA in-flight products.
• Business case development (as required).
• Cost/benefit analyses (as required).
• Oversight of compliance and conformity to Qantas/Jetstar food safety standards
• Ensure product offering does not impact the safety of passengers, employees, or suppliers
• Support and integrate to JSA and groupwide sustainability initiatives

Pre-order/digital co-ordination

• Maintain the meals XML for website pre-order meal availability
• Work with stakeholders and departments to ensure the effective application of fee codes, SSRs, etc. to manage bundle inclusions, pre-order meals across all channels, financial allocations, etc.
• Ensure new routes are launched commercially with product live for sale via applicable channels

To be considered for these roles you will ideally have:

Qualifications / Experience



• Tertiary education or equivalent
• 3+ years’ experience of independently managing fully outsourced partners/vendors
• Experience of working within a dynamic and fast paced team environment
• Experience in negotiation and contract management
• Experience in airline/digital retail operations (beneficial)
• Experience in managing projects (beneficial)
• Experience in implementing a customer service culture and achieving positive feedback from customers, together with making a positive difference to the business’ perception