Portfolio Solution Manager – Customer Contact Centre

Job Location
Hong Kong S.A.R., Asia Pacific
Job Role
Technology
Contract Type
Full-Time
Salary
Posted Date
2026-01-12
Job Expiry Date
2026-02-11
Qualification
Skills Certificate

Key Responsibilities


  • Develop IT investment plans and oversee application roadmaps to ensure alignment with business priorities and cost-effectiveness
  • Strategic Planning: Develop IT investment plans and oversee application roadmaps to ensure alignment with business priorities and cost-effectivenessItem 2 of 10, Collaborate with architecture teams to leverage existing technologies and introduce new practices that enhance business value
  • Technology Optimization: Collaborate with architecture teams to leverage existing technologies and introduce new practices that enhance business valueItem 3 of 10, Promote DevSecOps, CI/CD, Scrum, and other methodologies to improve team efficiency and delivery quality
  • Agile Practices: Promote DevSecOps, CI/CD, Scrum, and other methodologies to improve team efficiency and delivery quality, Work with business units to improve data flow and ensure compliance with regulatory and enterprise policies
  • Data Governance: Work with business units to improve data flow and ensure compliance with regulatory and enterprise policies, Lead end-to-end delivery of applications, ensuring timely, budget-conscious execution aligned with standards
  • Solution Delivery: Lead end-to-end delivery of applications, ensuring timely, budget-conscious execution aligned with standards, Partner with stakeholders to understand requirements and formulate cost-effective, scalable solutions
  • Cross-Team Collaboration: Partner with stakeholders to understand requirements and formulate cost-effective, scalable solutions, Drive adoption of emerging technologies to enhance employee experience and deliver competitive advantages
  • Innovation Leadership: Drive adoption of emerging technologies to enhance employee experience and deliver competitive advantages, Manage external service providers and vendors to ensure quality, timely, and cost-effective system development and support
  • Vendor Management: Manage external service providers and vendors to ensure quality, timely, and cost-effective system development and support, Develop and manage application budgets, ensuring accountability and alignment with financial targets
  • Financial Oversight: Develop and manage application budgets, ensuring accountability and alignment with financial targets, : Coach and mentor IT team members, fostering best practices and building capabilities for future growth
  • Team Development: Coach and mentor IT team members, fostering best practices and building capabilities for future growth


Requirements


  • Minimum 12 years in IT, including 2 years in a managerial role
  • Minimum 12 years in IT, including 2 years in a managerial roleItem 2 of 10, Tertiary qualifications in a relevant field
  • Tertiary qualifications in a relevant fieldItem 3 of 10, Proven ability to manage diverse teams across in-house, offshore, and external resources
  • Proven ability to manage diverse teams across in-house, offshore, and external resourcesItem 4 of 10, Strong verbal and written skills with the ability to engage varied audiences and deliver presentations
  • Strong verbal and written skills with the ability to engage varied audiences and deliver presentationsItem 5 of 10, Effective relationship-building and team collaboration capabilities
  • Effective relationship-building and team collaboration capabilities Strong problem-solving and decision-making skills using both logic and creativity
  • Strong problem-solving and decision-making skills using both logic and creativity Ability to understand user behavior and deliver solutions that meet business needs
  • Ability to understand user behavior and deliver solutions that meet business needs, Solid background in business analysis, software development, and project management
  • Solid background in business analysis, software development, and project management, Good understanding of current and emerging technology trends and capabilities
  • Good understanding of current and emerging technology trends and capabilities, Ability to lead team members in IT best practices and solution delivery
  • Ability to lead team members in IT best practices and solution delivery


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