Responsibilities:

• Work with Base Captains to ensure compliance with Ryanair’s policies and procedures.
• Manage day to day operational issues.
• Streamline procedures to assure continued efficiency for pilots and management.
• Respond to any pilot query within a timely manner and offer a “best in class” service to our pilots.
• Manage base requests and allocations.
• Manage the relationship with 3rd party agencies.
• Measure efficiency and report weekly on key performance indicators.
• Identify and resolve local and / or individual pilot issues etc.
• Liaise with managers from different departments as required.
• Conduct base visits.

Requirements:

• Fantastic people skills.
• Excellent communication, both written and verbal
• Minimum of 2+ years’ experience in a HR/Flight Ops/Retail service/ delivery function, ideally aviation but this is not a pre-requisite.
• Ability to make a difference and ensure that our pilots focus is on operations.
• Unrestricted right to live and work in Ireland and travel freely throughout the Ryanair network.

Benefits:

• Competitive salary
• Discounted and unlimited travel to over 250 destinations
• Defined Contribution Pension Scheme – Matched up to 5% or €5,000
• Death in Service Benefit – Up to 2 times of annual basic salary
• 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year
• Cycle 2 Work Scheme
• Unrivalled career progression

Competencies:

• People Management
• Leadership
• Problem Solving/Analysis
• Decision Making/Judgment
• Sense of Urgency