Accountabilities

• Perform activities and project tasks to execute company and departmental initiatives.
• Action seat map changes including setup, testing, and production deployment.
• Implement IATCI (through check-in) for Etihad and partner operations.
• Deploy Amadeus system enhancements ensuring full testing and business alignment.
• Implement messaging and communication updates (teletype, email) for operational efficiency.
• Test and escalate system defects as needed.
• Support new airport start-ups with check-in and DCS setup.
• Maintain and improve process documentation and user guides.
• Respond to internal and external functional inquiries.
• Drive continuous improvement in service delivery and satisfaction metrics.
• Identify and report system issues that could affect operations.

Education & Experience

• Minimum 5 years’ operational experience in airline and/or ground handling operations.
• On-the-job DCS training.
• Strong analytical and problem-solving skills.
• Ability to manage system configurations and deployments.
• Minimum high school diploma.
• Subject matter expertise in departure control and/or reservations systems
• Working understanding of system integration with airline operational workflows.