In this role you will:

• Lead the development and delivery of the Virgin Australia Business Flyer product roadmap, ensuring alignment with business strategy and customer needs.
• Drive customer experience excellence by owning NPS outcomes and championing the voice of the customer across all initiatives.
• Identify and deliver product and customer enhancements that strengthen member engagement, retention, and program value.
• Act as a trusted advisor to senior leadership, providing insights, updates, and recommendations on SME program performance and opportunities.
• Collaborate across teams and functions (including Velocity and Commercial) to deliver strategic projects and transformation initiatives.
• Leverage data and market insights to inform product decisions, prioritisation, and continuous improvement.
• Lead, coach, and develop a high-performing team, fostering capability growth, collaboration, and a customer-first culture.

What you need to be successful:



• Tertiary qualifications in Business, Commerce, Analytics, Marketing, or a related discipline.
• Postgraduate qualification (MBA or equivalent) highly regarded.
• Proven experience in product management, customer experience, or commercial strategy roles within a complex or fast-paced organisation.
• Strong ability to translate customer insights and data into actionable product and service improvements.
• Demonstrated success in leading cross-functional teams and managing multiple priorities to deliver strategic outcomes.
• Excellent stakeholder engagement and communication skills, with the ability to influence at all levels of the business.
• Commercially minded, with experience in balancing customer outcomes with business performance and revenue growth.
• Confident in using data and analytics tools to support decision-making and measure impact.
• A collaborative, forward-thinking leader who thrives in a dynamic, customer-focused environment and brings passion for continuous improvement.