Accountabilities

• Sales Support: Manage global sales support team and support in B2B query and issue resolution, ensuring policy and procedures are followed, recommending process changes to reduce trade queries.
• Maintain regular contact with trade and corporate to handle inquiries, problems and offer assistance.
• Process Management: Collaborate with multiple sales leaders and support in designing/ refining and building sales processes and documenting any changes thereafter.
• Product Operations: Responsible for supporting all B2B customer queries related with any product/ channel, including Super Seller and Business Connect. Ensure timely resolution of queries and be a point of contact for any escalations.
• B2B Communications SPOC: Be a point of contact for entire sales organisation for any matters related with sales processes, B2B policies or communications.
• Work with Account Managers and Sales Activators to provide relevant account information to ensure timely and efficient account handling and maintenance of account data in Etihad’s CRM tool.
• Collect and provide the sales manager and the sales team with the necessary market intelligence, reports, highlighting the opportunities to improve revenue, yields and market share.
• Prepare travel agency and corporate fare updates, policy changes, product updates and ensure communications

Education & Experience

•    Bachelor’s degree in any relevant field
•    Should have 6+ years of experience in relevant field (Sales area or ticketing / customer service)
•    Experience in sales support and knowledge of sales processes is a must
•    Prior experience in Inside sales will be preferred.
•    Understanding of aviation sales and commercial governance policies and procedures.
•    Strong communication skills for articulating policies and processes to external and internal stakeholders
•    Should have team management experience.
•    Understands, and is motivated by, what is involved to change the status quo.
•    Proven ability to collaborate and develop strong, productive relationships at all levels, both internally and externally.