In this role, you will: 

• Inspire and motivate Cabin Crew, creating a positive and inclusive team culture that brings out the best in everyone 
• Lead your team to deliver exceptional service, meet operational targets, and uphold safety and service standards 
• Owning the people experience - coaching, performance management, engagement, recognition, and wellbeing. 
• Build strong relationships with crew, offering coaching, guidance, and support tailored to their needs 
• Help your team navigate performance expectations and development conversations with clarity and care 
• Support crew through wellbeing, injury management, and return-to-work processes in a compassionate and practical way 
• Work closely with the operation to ensure smooth daily performance and a consistent experience for our guests 
• With over 100 direct reports no two days are the same. It is fast paced, rewarding, and filled with impact 

What you need to be successful:

• Strong leadership experience in a safety-critical, customer-focused environment 
• Experience supporting large, diverse teams in a fast-paced environment 
• A people-first approach - genuine passion for developing others and building high-performing teams. 
• Strong communication skills and the ability to influence and collaborate effectively 
• Emotional intelligence and the ability to read and respond to people with empathy 
• A commitment to delivering exceptional customer outcomes through your team 
• Confidence working within an Enterprise Agreement and operational frameworks 
• Resilience, adaptability, and a calm presence when things get busy