Role Overview:

• Responsible for effective management of the Quality Surveillance team and Technical Records team.
• Provide Quality leadership and guidance for operational issues on Cost of Quality, Vendor or Supplier Defects, process FTY and process non-compliance. Coordinate and perform investigations where applicable.
• Lead & coordinate investigations on customer escapes, closing the communication loop with relevant customer contacts to update on Containment Actions, Root Cause Analysis, and Corrective and Preventive action plans, by sharing a full Investigation Report.
• Perform general and scheduled Surveillance of operations areas and processes.
• Coordinate with Quality team and relevant functional leaders to finalize/review Root Cause Analysis and Corrective and Preventive action plans. Monitor and drive closure of outstanding actions arising from various investigations & surveillance activities.
• Conduct Technical Inquiry as guided by prevailing GEESM procedures and practices.
• Conduct Competency Assessment for qualified candidates to be established as Certifying Staff/Approval Holders or Approved Mechanic.
• Lead process observations and improvement action. Initiate and coordinate PFMEA events as required and follow through with various stake holders on risks mitigation actions.
• Auditing of suppliers and subcontractors and providing feedback to management. Manage supplier or vendor performance issues as required.
• Report non-compliance of established procedures and system weaknesses and deficiencies to Management for remedial or improvement actions.
• Formulate working procedures by applying LEAN concepts and practices where appropriate.
• Prepare, perform and assist the Quality Manager in Quality Awareness Programs or Predictive Quality Assessments initiatives.
• Review Regulatory Airworthiness Directives received from Technical Publication and attend or support AD Review Board. Update AD check list for Certifying Staff.
• Conduct Quality Trainings / Flow downs / Briefing as scheduled or arising from any Quality event.

The Ideal Candidate:

• The ideal candidate possesses strong attention to detail with a strategic mindset, capable of collaborating effectively with the leadership team. They demonstrate excellent interpersonal and communication skills, ready for a front-facing role that engages customers and stakeholders. Proactive and fast in execution, they drive action plans to completion with precision, maintaining a customer-focused approach and a commitment to continuous improvement.

Required Qualifications:

• Degree in Engineering/Operations Management or other related technical fields.
• Minimum 7 years’ experience in similar capacity within MRO environment
• In-depth technical knowledge of Aviation Regulations and quality practices.
• Candidate with prior managerial experience is an advantage.

Preferred Qualifications:

• Demonstrated knowledge of Lean methodologies and data analysis for problem solving.
• Ability to document, plan and execute programs. Established project management skills.
• Able to work independently and able to provide technical and quality guidance to Quality team members.
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed  
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker