Responsibilities and Duties:

• Support and administer airline systems such as Crew Portals, AIMS, AMOS and other airline products.
• Support requirements related to airline systems such as PSS, DCS, flight operations, crew systems, corporate applications
• Manage user access: create users, assign roles, and perform access reviews
• Work with Operations, Crew, Engineering, and Finance teams to understand system needs
• Gather and document business requirements from various functional stakeholders.
• Support analysis of business processes across airport operations, flight operations, commercial, finance, and corporate functions
• Assist in preparation of BRDs, FRDs, user stories, process flows, and basic data models
• Participate in solution design discussions and requirement walkthroughs
• Support system testing activities including UAT planning, test case preparation, execution, and defect tracking.
• Coordinate with IT teams, vendors, and third-party partners for requirement clarification
• Assist in change management activities including SOP updates, training material preparation, and post-implementation support
• Create and maintain accurate documentation and support audits and compliance requirements.

Requirements and Qualifications:

• Minimum Bachelor’s degree in IT or IT related domains.
• Experience working with airline operational systems.
• Minimum 4-5 years of experience in Business Analysis, IT, or related roles.
• Exposure to airline or travel industry systems is an advantage.
• Basic understanding of SDLC, Agile, or Waterfall methodologies.
• Familiarity with Jira, Confluence, or similar tools is preferred.
• Strong analytical and documentation skills.
• Good communication and stakeholder coordination abilities.
• Attention to detail and problem-solving mindset.
• Ability to work in a fast-paced, 24/7 airline operational environment.
• Willingness to learn airline processes and aviation systems.