Key Responsibilities

• Build and maintain strong relationships with key contacts in Hajj missions / travel agencies for large-scale Hajj business and with GSAs/agents for Umrah, ensuring both segments receive tailored solutions and support.
• Maintain updated records of key contacts, agreements, trading history and client database, including Hajj mission officials and key travel agency staff, and coordinate with relevant teams for targeted ATL/BTL campaigns.
• Track sales performance consistently, including seats sold and revenue per account, while identifying upselling opportunities and implementing incentive programs to maximize returns.
• Monitor and report on top-performing Hajj missions and agencies, applying the 80/20 principle to focus on high-value accounts and drive sustainable growth.
• Prepare meeting minutes and sales activity reports, ensuring timely follow-up on action items and providing updates to management and leadership as required.
• Present the airline’s full portfolio of services, products, and digital tools to clients, ensuring alignment with their operational and commercial needs.
• Conduct structured sales visits on weekly basis to Hajj missions, GSAs, and travel agentsin assigned markets.
• Participate in trade events, promotional campaigns, and exhibitions to strengthen the airline’s presence in the Hajj & Umrah market.

Requirements

• Bachelor’s degree in any related field.
• Minimumm+2 years’ experience in aviation sales preferably in Hajj & Umrah field or travel agency.
• Prior customer service experience is an advantage.
• Client relationship management (Hajj missions, GSAs, agencies)
• Sales reporting and performance tracking
• Strong communication and negotiation skills
• Market knowledge of Hajj & Umrah travel sectors
• Customer service orientation
• Proactive and results-driven
• Ability to work effectively across diverse cultural contexts