Key Responsibilities

• Lead cross‑functional transformation initiatives to elevate member experience, enhance product value, strengthen financial performance, and drive deeper engagement with Velocity‑linked financial services products.
• Develop and execute transformation strategies that integrate loyalty with financial services offerings, including credit cards, co‑brand cards, and transactional banking products.
• Shape product development strategies to enhance VFF‑linked credit card propositions and improve competitive differentiation.
• Leverage customer, market, and financial insights to strengthen profitability, member engagement, and retention.
• Build strategic partnership frameworks and manage relationships with banks, card issuers, payment networks, and fintech innovators to unlock new revenue opportunities.
• Collaborate closely with Customer Success to evolve partnership models and deliver mutual value creation.
• Conduct in‑depth market scans, competitor analysis, and financial modelling to identify transformation opportunities.
• Develop compelling business cases, investment proposals, and transformation plans to influence senior stakeholders.
• Build strong relationships across the Virgin Australia Group to drive alignment, collaboration, and support for FS initiatives.
• Shape and expand Velocity’s future FS ecosystem through new partnerships, value pools, and strategic growth opportunities.

You’ll be great in this role if you:



• Bring 10+ years’ experience in financial services, preferably within credit cards, payments, retail banking, fintech, or loyalty partnerships.
• Have a strong understanding of credit card P&L, interchange, risk, loyalty economics, and member value modelling.
• Possess proven experience in consulting, strategy, or transformation in FS or loyalty‑linked environments.
• Proven ability to develop high-impact strategy and transformation update materials, tailored for C-suite and executive stakeholders.
• Have a track record of leading large‑scale transformation, product innovation, or customer‑centric change programs.
• Demonstrate strong commercial acumen, including financial modelling, business case development, and strategic planning.
• An understanding of airline loyalty marketing concepts and their strategic application.
• Excel at stakeholder management, influencing, and negotiating with senior leaders, banking partners, and payment networks.
• Are experienced in Agile delivery, risk management, cross‑functional program leadership, and ecosystem design.
• Hold relevant tertiary qualifications — with postgraduate study in strategy, business, or transformation (MBA preferred) highly desirable.