Accountabilities

• Ensuring the Emergency Response Incident Management Software is always ready to respond to crisis situations, in collaboration with the Airline’s IT Department and the Software Vendor.
• This includes both Web and Mobile application.Ensure that Incident Management Team and Special Assistance Team members have access and correct permissions to the system .
• Collaborate with the Manager Emergency Response Planning to understand any changes to the Airline’s Emergency Response Manual and/or any changes to external processes such as General-Civil-Aviation-Authority regulations, assess any need for changes to the system and apply changes with communication to the incident management team as required .
• Attain approval for User Stories and Acceptance Criteria from the Senior Manager Emergency-Response-Planning after review with the Emergency-Response-Planning Team and any relevant business stakeholder(s) .
• Regular engagement with Emergency-Response-Planning System supplier for updates of the backlog development .
• Solution Review with the Emergency-Response-Planning System vendor and coordinate feedback from internal teams. Making sure that User Guides, Administrator Guides and online training documentation are up-to-dateCarry out new and refresher System Training on intervals agreed with the Senior Manager Emergency-Response-Planning .
• Provide direct support on site if the Emergency-Response-centre is activated this includes but not limited to running the main dashboard that is displayed in the video wall

Education & Experience

• Bachelor’s degree in Information Systems, Business Administration, or a related field.
• Minimum of 5-10 years experience in IT systems management, preferably within the aviation or travel industry.
• 5+ years of airline airport operations experience an advantageStrong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Advanced knowledge of processes and technologies related to the aviation sector in Operations and/or Commercial domains.