Primary Responsibilities:

• Lead the planning, implementation, and optimization of systems and applications across Cebu Pacific’s ground operations network.
• Champion the adoption of innovative, technology-based solutions to enhance service standards, improve efficiency, and reduce costs.
• Oversee the design and execution of training programs to ensure ground operations personnel remain competent and compliant with company and regulatory standards.\
• Collaborate with IT and other departments to ensure seamless system rollouts, integration, and business continuity across the airport network.
• Evaluate and implement airport innovations and new technologies to address operational challenges and elevate customer experience.
• Ensure all systems, applications, and training initiatives operate effectively and align with Cebu Pacific’s safety, quality, and service standards.
• Develop succession and talent development plans for the Systems, Innovation, and Training team.
• Monitor and enhance processes to maintain the highest levels of operational reliability, safety, and compliance.

Qualifications: 

• Must have a Bachelor’s degree in any four-year course; and with 10–15 years of relevant experience in airline systems (e.g. Navitaire, Reservation Systems, etc), process improvement, and/or training within the airline or related industry
• Proven leadership and people management skills, with the ability to drive performance and manage diverse teams.
• Strong communication, interpersonal, and presentation skills to effectively implement procedural and training updates across the network.
• Demonstrated business acumen, critical thinking, and analytical capability in solving complex operational challenges.
• Highly adaptive, accountable, and proactive leader who thrives in dynamic environments and fosters continuous improvement.