Primary Responsibilities: 

• Leads Maintenance Control Center (MCC) operations to ensure high On-Time Performance (OTP) and fleet airworthiness across all stations, in compliance with CAAP regulations and company standards.
• Acts as the central point for all planned and unplanned maintenance activities, ensuring 24/7 operational coverage and prioritizing Aircraft on Ground (AOG) situations.
• Coordinates with service providers (e.g., APlus) to support maintenance activities, minimize delays, and resolve technical issues efficiently.
• Manages deferred maintenance repairs, aligning aircraft availability with materials and ground time for optimal scheduling.
• Ensures timely and accurate documentation, including Aircraft Log pages, defect entries, component changes, and delay reports in AMOS.
• Collaborates with MCC duty managers and engineers to route aircraft with significant issues to suitable stations for minimal disruption.
• Monitors aircraft performance and reliability programs, such as Chronic Recurrent Item and Oil Watch, and drives corrective actions.
• Leads process improvements and safety initiatives, participates in technical and reliability meetings, and contributes to customer satisfaction reviews.

Qualifications: 

• Must have more than fifteen (15) years of relevant technical experience in the airline or aviation industry particularly under the Maintenance Control Center function.
• Preferably has a Maintenance Engineer member license type II from an ICAO state
• Must have proficient knowledge in airline and flight operations, SGHA contracting formalities and standard regulations; and a good understanding of Flight crew thought process. 
• Must possess good leadership and people management skills; must have experience in leading and developing a team of engineers in a frequently changing environment with heavy work-load schedules and ad-hoc scenarios. 
• Must be comfortable operating in a high-pressure environment 
• Must be proficient in leveraging modern Digital tools like PowerBI, Skywise and AMOS to drive data-driven decisions working seamlessly across all Technical department as well as with Network Control Center.
• Must be strategic, cost-oriented, and possesses effective problem solving and decision making skills.