Key responsibilities of the role include:

• Clarifying, refining and documenting team and cross-team processes.
• Enabling test-and-deploy content-change processes.
• Conducting audit and analysis of existing content and CX.
• Improving CX for Jetstar products and services across digital channels including website, app, booking channels, marketing and service email communications, and notifications.
• Implementing improvements across a broad collection of content assets.
• Ensuring content meets Jetstar's editorial, design, brand and project guidelines and is aligned to broader strategy.
• Collaborating with international stakeholders to deliver tailored content solutions for domestic and international audiences.
• Writing, editing and sense-checking copy and images.

To be considered for this role, you will have:

• 5+ years delivering content for a customer focused website, including a strong, demonstrated understanding of customer experience and web usability principles. 
• Experience with Confluence and Jira or similar workflow tools.
• Experience with Optimizely or similar optimization tools.
• Experience with analytics and SEO/GEO tools. 
• Experience working in an Agile environment. 
• Hands-on experience with Content Management Systems.
• Ability to lead content work and contribute effectively to cross-functional teams working on complex projects. 
• Excellent problem-solving skills and proven ability in stakeholder management. 
• Professional digital copywriting and editing experience – including functional and micro-copy. 
• Proficiency in any Asian languages relevant to Jetstar destinations – Indonesian (Bahasa), Chinese (simplified and traditional), Korean, Thai, Japanese – will be highly regarded.