Key Responsibilities:

• Managing incoming urgent requests from Airlines to deliver a component and ensuring Material is properly delivered within the contractual lead-time by coordinating from the best location from any of our Inventory locations orders
• Evaluating, challenging and selecting in autonomy, options available to satisfy Customer need in case of nil stock, including challenging the customer on his need
• Managing efficiently communication with customers (internal & external)
• Manage the backlog reports and share them with customers (or internal stakeholders) following the appropriate timeline for each customer
• Manage the backlog reports and share them with customers (or internal stakeholders) following the appropriate timeline for each customer
• Manage the daily communication with customers by answering customer queries in a professional and timely manner
• Manage the internal meetings (backlog review, operation drumbeat)
• Ensure that any required parts for the aircraft are sourced and shipped according to contract, maintaining contact with all involved parties throughout the whole process
• Document actions taken, ensuring accuracy and paying attention to details
• Effectively manage various Airbus IT tools
• Contribute to process improvement in highlighting issues by going through the proper escalation points within the management team
• Manage FHS IT systems with accurate data and recording all miles stones in the systems correctly
• Ensure that contract customer requirements are processed in a timely manner and that exceptionally high quality customer service is delivered at all times
• Act as main driver to the health of supply chain by detecting and documenting abnormal status and drumbeating the responsible stakeholders to resolve the issues as soon as possible

Requirements:

• Diploma with min 2 year relevant working experience or Advanced/Higher/Graduate Diploma/Bachelor's Degree with min of 2 years relevant working experience
• Time management, well organized
• Customer satisfaction mindset oriented
• Able to work with autonomy
• Communication Skills
• Team Working
• Negotiation Skills