Main Responsibilities

― Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home 

― Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently 

― Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships 

― Recommend and implement programs to support customer needs 

― Attend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirements 

― Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment 

― Identify and report potential hazards and near misses as well as occurrences as required by the reporting system 

― Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Minimum Requirements

—  High School Diploma/GED or equivalent secondary level qualification

—  Must possess a valid Class 3/3A driving license 

—  Common courtesy and customer orientation

—  Work experience in the aviation industry or a related field (e.g. hospitality) would be an advantage 

—  Ability to work flexible hours, including weekends and public holidays, as part of a rotating roster or when business demands arise.

Desired Characteristics

—  Ability to work calmly and effectively under pressure

—  Excellent communications, customer service and people skills 

—  Results driven – able to execute with high personal accountability 

—  Strong initiative and self-direction

—  Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)