CUSTOMER SERVICE AND SCHEDULING

•  Respond promptly to customer inquiries, feedback, and requests, ensuring a high level of Customer Experience.
• Coordinate with various departments to manage and fulfil customer needs effectively.
• Ensure a welcoming, positive experience for customers during their training sessions.
• Assist in planning and scheduling resources for Pilot training, client training, demonstrations, simulator certifications, and maintenance.
• Schedule resources to optimize productivity and customer satisfaction.
• Ensure all scheduled events meet regulatory and organizational standards.
• Provide timely communication to customers and relevant departments during any training device interruptions to minimize disruptions.
• Compile, analyze, and interpret data for effective departmental planning and regulatory compliance.
• Support review of sales inputs and contribute to recommendations for ongoing improvement in customer satisfaction.
• Implement local projects and processes in line with CAE standards.

ADMINISTRATIVE DUTIES

• Perform general administrative tasks, including photocopying, filing, printing, and organizing office and training materials.
• Support procurement of office supplies, training materials, and other essentials for smooth operations.
• Manage logistics for deliveries, including receiving parcels from couriers such as DHL and FedEx and handling import declarations for non-simulator items.
• Provide assistance with local tax, immigration filings, and visa processes for staff and visitors.
• Handle registration and security clearance requirements for staff, customers, and other visitors.
• Input and update information accurately in the company’s proprietary system or relevant MS Office applications.
• Maintain organized document records and filing systems.
• Perform additional duties as assigned to support smooth customer experience and training centre operations.

Qualifications and Skills:

• Bachelor’s degree in hospitality, customer service, or a related field.
• Minimum 2 years’ experience in a business-related position.
• Strong customer service skills, with the ability to build positive relationships with clients.
• Effective communication, presentation, and interpersonal skills.
• Detail-oriented, organized, and proactive with good problem-solving abilities.
• Proficiency in MS Office applications.
• Fluency in written and spoken English and Bahasa Indonesia.