Key Responsibilities

• Be the brand representative to provide great customer experience at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations 
• Deliver a seamless airport experience to our passengers from check-in to boarding 
• Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas 
• Opportunities to assist some behind-the-scene operations tasks 
• Prepare flight related documentations to ensure safe and an on-time operations 

Requirements

• Right to work in Hong Kong
• Minimum age of 18
• Good command in spoken English. Proficiency in Cantonese and Putonghua are an advantage
• Flexibility to work on shift schedules (including overnight, weekend and public holidays)
• Fresh graduates are welcome, experience in hospitality or service industry would be an advantage
• Candidate with at least 1.5 year of experience in any airline or hospitality/service industry will be considered as experienced Customer Services Officer (more relevant package will be offered)
• As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test

Benefits

• Being part of a world-class service brand to be proud of
• World-class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Special allowance(s) is entitled to overnight and public holiday shifts
• Extensive medical coverage & insurance scheme for you and your dependents
• Flexible retirement scheme
• Discounted travel across many airlines for you and your family