Key Responsibilities:

• Support contact centre operations and handle all reservation related enquiries via Chat platform/Email/Mobile Apps/Phone
• Responsible for customer ticket related issues
• Back up and liaison with the touch points for all reservation issues during the flight disruptions
• Prepare daily operation reports and assist the superiors for the administrative works
• Provide excellent and consistent level services to premium customers and VIP and to maximize guests’ satisfaction and service quality
• Follow up appropriately on complaints and requests with internal departments
• Maintain and establish guest relationship to delight and gain customer loyalty

Requirements:

• Hong Kong permanent resident status
• DSE graduate or above, plus 1 year’s working experiences gained in airlines and/or travel agencies
• Good command in both written and spoken English, Cantonese and Mandarin
• Cooperate with other teams members to resolve customer's request efficiently
• Pleasant telephone manner with strong interpersonal communication skills
• Able to work under pressure and independently
• E-terms knowledge is a must
• Proficient in MS Office applications and Chinese Word Processing
• Shift Duty and able to work on public holidays
• Candidate with more experience will be considered as Customer Service Executive or Supervisor