Job Description

The successful candidate will be part of SIA's Sales & Marketing Division.

Key Responsibilities include:

• Attend to walk-in customers and perform frontline services at the Service Centre located in ION Orchard. These include:
• Attending to general enquiries
• Providing reservations and ticketing services (e.g. making or changing flight bookings, issuing/reissuing tickets, processing refunds)
• Handling membership related transactions
• Assist in backroom administrative functions and other ad-hoc duties if necessary
• He/She will be rostered for shifts within the daily operating hours of 9am to 6:30pm, including weekends and public holidays, on a rotational basis

Requirements



• Minimum of NITEC/Higher NITEC or equivalent
• Work experience in the airline/travel industry or customer services, with knowledge of airline tariffs and ticketing will be an added advantage.
• Working knowledge in Microsoft Office
• Possess good verbal and written communication skills and customer service attributes
• A team player and a quick learner
• Able to adapt quickly in response to changes and have the ability to handle work stress
• Training in essential customer service, transactional skills and systems will be provided