Day to day

Our airline operates 365 days a year, 7 days a week and some of your key responsibilities will include:

• Meeting and greeting all Virgin Atlantic and Delta Air Lines customers and guiding them as they enter the terminal. You'll assist them with our self-service check in kiosks, ensuring that each customer receives a helpful, friendly and professional service
• Checking in our customers, including verifying travel documentations, accurate seat assignments and ensuring their bags are within our airline regulations
• Engaging with our customers to improve revenue generating opportunities. This will include actively promoting the features and benefits of extra legroom seats or cabin upgrades to maximise sales
• Escorting Unaccompanied minors/VIP's/PRM's (Passengers with Reduced Mobility), making them feel comfortable and cared for in their journey with us
• Working with our Gate Supervisors at the boarding gate to provide the smooth and efficient boarding of all customers, in order to facilitate the achievement of our airline's on time departure targets
• Airside duties will also include representing Virgin Atlantic in meeting inbound flights at the arrival gate, baggage hall or assisting customers at our transfer desk

About you

• Minimum 12 months experience working in a customer service role, preferably within the airline or travel industry
• Demonstrate outstanding communication skills, both written and verbal, and be proficient in English as a language
• Strong problem-solving abilities and a determination to provide world-class service, even when things don't go to plan for our customers
• Have the skills to remain calm and composed under pressure, ensuring engaging customer interactions at all times
• Be capable of working in a fast-paced environment and be on your feet for long periods of time while maintaining a positive and optimistic attitude at all times
• Proficiency in digital literacy would be preferred, as we work from several different computer systems. But we'll ensure you receive full training from our fantastic team
• Flexibility to work different shifts between 04:00am and 23:00pm, including weekends and bank holidays, 365 days a year
• The ability to acquire an airside pass ID that permits you to enter and work in restricted areas of London Heathrow airport