Responsibilities:

• Oversee the accuracy and completeness of training records for all AOC and CCTO personnel, ensuring full regulatory compliance
• Monitor crew qualifications and expiry dates, initiating timely actions to maintain operational readiness
• Identify and report training-related non-compliances, ensuring corrective measures are implemented promptly
• Support execution and improvement of internal control processes to ensure data integrity and audit readiness
• Manage administrative updates, including AOC changes, name changes, and long-term crew absences
• Maintain and update databases of internal trainers/instructors and external examiners
• Coordinate the preparation and re-issuance of licenses and attestations
• Ensure timely resolution of training-related queries and support tickets within a 24-hour SLA
• Deliver onboarding and process training for new colleagues across all AOCs
• Collaborate on the development and testing of digital training tools, ensuring usability and accuracy
• Support ad hoc requests from the Operator and contribute to cross-functional initiatives

Requirements:



• Experience in database systems, knowledge of relevant laws and regulations, experience as a regulator or licensing officer is an advantage
• Proficiency in training management systems and Microsoft Office tools
• Bachelor’s or Master’s degree
• Fluent in English (both written and spoken)
• Excellent organizational and documentation skills
• Strong communication and stakeholder management abilities
• Ability to work independently, prioritize tasks, and manage multiple deadlines
• High attention to detail and a proactive approach to problem-solving