Client Relations Manager, dnata Travel

Company
Dnata Travel
Job Location
United Arab Emirates, Middle East
Job Role
Corporate
Contract Type
Full-Time
Salary
Posted Date
2025-11-25
Job Expiry Date
2025-12-25
Qualification
Bachelor’s Degree

In this role, you will


  • Monitor client revenues for multinational and large local accounts, recommend improvements, and ensure overall account profitability.
  • Liaise with regional and local client teams to establish standardised travel policies, accounting practices, corporate deals, and contractual obligations; lead communication and produce clear MIS reports to support decision-making.
  • Track market trends and competitor activities and share insights and recommendations with the line manager.
  • Communicate the full product portfolio to clients and frontline teams, ensuring timely updates on policy decisions and relevant industry developments.
  • Manage financial bids for consolidations, present recommendations, and lead responses to client RFIs/RFPs.
  • Represent the business in regional and global client meetings, advise on required follow-ups, and showcase the value of partnering through strong product knowledge.
  • Develop pricing, product solutions, or campaigns aligned to client expectations and requirements.
  • Lead or participate in projects to drive process efficiencies, improve SOPs, and apply best practices in line with Group project management standards.
  • Guide, train, coach, and review performance of UAE Sales team members to maintain a high-performance culture.
  • Work within Regional/Global agreements, meeting client deadlines without compromising data or proposal quality.
  • Negotiate with vendors on behalf of clients to secure optimal deals, maximise savings, and enhance brand exposure.
  • Coordinate with service departments (Revenue Accounts, IT, E-Commerce, Product, CASA, Credit Control, etc.) to ensure operational support, timely payment recovery, and effective issue resolution for clients.


Qualification


To be considered for the role, you must meet the below requirements



  • Bachelor’s degree with 8+ years’ experience in sales or customer relations, including at least 3 years managing regional and global clients.
  • Strong negotiation skills, with the ability to engage confidently at senior management level.
  • Skilled in conducting statistical reviews, analysing results, and recommending improvements to operational methods and processes.
  • Strong communication and presentation skills, including presenting to senior management.
  • Ability to prioritise workload effectively and focus on initiatives that deliver the greatest business impact.


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