Key Responsibilities

Product Operations and Support

• Develop a strong understanding of cargo operations and the ICMS platform.
• Support issue triaging, troubleshooting, and escalation to ensure business continuity.
• Log and follow through on Requests for Change (RFCs) to enable system enhancements.
• Assist in user training and documentation to strengthen ICMS adoption and operational efficiency.

User Engagement

• Act as an ICMS advocate, promoting best practices and supporting change initiatives.
• Communicate product vision, priorities, and requirements to stakeholders and vendors.
• Support user engagement and training roadmaps to improve system usage and experience.
• Develop user guides, communication materials, and conduct outreach or refresher sessions.

Administration 

• Assist in budget planning, tracking, and reporting for ICMS operations.
• Maintain system documentation in Business Risk Assessment Document  (BRAD), Business Application Criticality Analysis(BACA), Records of Processing (ROP) and ensure audit readiness.
• Support Business Continuity Plan (BCP) tests and follow-up actions.
• Coordinate vendor visits, audit reviews, and manage logistics for system activities.
• Drive process improvements through automation and workflow optimization.
• Serve as the Local IT Coordinator (LIC), liaising with IT teams on system matters.

Requirements



• Diploma in any area
• Strong analytical, coordination, and communication skills.
• Detail-oriented, resourceful, and comfortable solving non-routine problems.
• Team player who can also work independently.
• Proficient in Microsoft Office Suite and familiar with Power Automate.
• Knowledge of Scrum or other Agile frameworks preferred.