Key responsibilities:

• Lead and manage Cabin Crew across multiple enterprise agreements to build capability and operational consistency
• Improve and enhance Cabin Crew performance, attendance and engagement
• Provide effective and timely feedback on all performance and conduct issues
• Conduct regular performance reviews in line with the agreed process
• Coach and develop Cabin Crew to improve and enhance their skill set
• Proactively manage safety in line with the Safety Strategy
• Support projects that focus on improvement to operations and customer experience
• Act as Duty Cabin Manager on a 24/7 on call roster – which includes some weekend, public holidays and early mornings.
• Participate in the recruitment and selection processes of new Cabin Crew

You’ll have:

• Demonstrated experience managing large teams in an operational environment
• Proven ability to lead, motivate, develop and influence others
• Exceptional communication, facilitation, presentation and diplomacy skills
• Experience working within an industrialised workplace environment
• Strategic thinking styles and build effective teams and engagement
• Ability to operate in a fast-paced, time critical environment
• A high level of emotional intelligence and personal integrity
• Ability to work an ‘on-call’ roster as required