Key Responsibilities

• Item 1 of 5, Deliver a seamless baggage experience to our passengers
• Deliver a seamless baggage experience to our passengersItem 2 of 5, Act as ambassadors greeting arrival passengers. Answering inquiries and assisting passengers at the Baggage Inquiry Desk
• Act as ambassadors greeting arrival passengers. Answering inquiries and assisting passengers at the Baggage Inquiry DeskItem 3 of 5, Ensure any problems with baggage are dealt with quickly and with minimum disruption possible
• Ensure any problems with baggage are dealt with quickly and with minimum disruption possibleItem 4 of 5, Offer alternative solutions to settle baggage claims and render assistance to all passengers
• Offer alternative solutions to settle baggage claims and render assistance to all passengersItem 5 of 5, Trace missing baggage and arrange delivery of lost and mishandled bags to passengers promptly
• Trace missing baggage and arrange delivery of lost and mishandled bags to passengers promptly

Requirements

• Item 1 of 8, Right to work in Hong Kong
• Right to work in Hong KongItem 2 of 8, Minimum age of 18
• Minimum age of 18Item 3 of 8, HKCEE /HKDSE or equivalent qualification
• HKCEE /HKDSE or equivalent qualificationItem 4 of 8, Good command in spoken English. Proficiency in Cantonese and Putonghua are an advantage
• Good command in spoken English. Proficiency in Cantonese and Putonghua are an advantageItem 5 of 8, Fresh graduates are welcome. Candidate with 1.5 years or above of experience in any airline or hospitality/service industry will be considered as experienced Baggage Services Officer with a competitive package
• Fresh graduates are welcome. Candidate with 1.5 years or above of experience in any airline or hospitality/service industry will be considered as experienced Baggage Services Officer with a competitive packageItem 6 of 8, Flexibility to work on shift schedules (including overnight, weekend and public holidays)
• Flexibility to work on shift schedules (including overnight, weekend and public holidays)Item 7 of 8, Customer service-oriented attitude and good communication skills
• Customer service-oriented attitude and good communication skillsItem 8 of 8, 
• Item 8 of 8,
• As the position you are applying for is a safety-sensitive role, you will be required to pass a pre-employment drug test