Responsibilities and Duties:

• Identify new opportunities for ancillary revenue streams by tracking market trends, benchmarking competitor offers, and exploring unique service innovations.
• Conceptualize and implement new products and services to drive revenue growth. Lead the integration of these products across all sales channels.
• Own the product lifecycle, coordinating with internal and external stakeholders to manage the end-to-end process from concept to go-live. Plan, execute, and oversee UAT (User Acceptance Testing) to ensure product quality and performance across all platforms.
• Continuously refine product content (offerings, terms & conditions) and optimize fee structures based on market competition and customer demand.
• Monitor and analyze the attach rate of ancillary products with air-ticket sales on a daily and monthly basis. Devise strategies to increase attachment rates across different routes and customer segments.
• Organize marketing and promotional campaigns for ancillary products targeting consumers, trade partners, contact center teams, and airport staff.
• Collaborate with the in-house configuration team to manage settings and updates for ancillary products.
• Lead project management efforts for ancillary product initiatives, ensuring timely delivery and providing comprehensive product documentation for stakeholders.

Requirements and Qualifications:

• Bachelor’s or Master’s degree in Commerce, Business, or a related field.
• Minimum 8 years of experience in managing e-commerce or ancillary products in airlines, online travel agencies, or travel technology companies.
• In-depth understanding of Passenger Service Systems (PSS) and familiarity with New Skies, Navitaire's APO, and PSS configurations.
• Strong commercial acumen and ability to analyze large datasets.
• Proficiency in digital marketing fundamentals and relevant tools (knowledge of Tableau or Power BI is a plus).
• Excellent project management skills with the ability to lead multiple initiatives simultaneously.
• Strong communication skills for working with diverse teams and stakeholders.