Customer Service:

Respond promptly and professionally to client inquiries, monitor training events through to completion, and provide ongoing support.

Client Retention and Account Management:

Managing client and company retention, optimizing revenue, and surpassing client expectations through account follow-up.

Recurring Training & Upselling: Schedule and follow up on recurring training events and promote ancillary training courses that add value to the client experience.

Sales Support:

Assist the Regional Sales Manager (RSM) with pricing agreements, document contract validity, and update pricing on relevant portals.

Payment Collection:

Clearly communicate payment terms, assist with client check-ins, and support the collection of payments, including cash-on-delivery.

Sales Strategy Execution:

Proactively ensure fulfillment of company sales strategies and targets, with a strong focus on exceeding goals weekly, monthly, and quarterly.

Prospecting:

Identify and pursue new client opportunities as required.

Relationship Management:

Build and maintain proactive, positive relationships with clients through direct personal interactions.

Account Follow-Up:

Surpass client expectations through follow-up and effective communication.  Organize visas, tickets, and hotel accommodation for clients as specified in the contract. Ensure accurate client data is updated in internal systems.