Key Responsibilities

• Item 1 of 10, of house
• Lead the front of house team to ensure lounge service excellence and compliance with company standards while collaborating with back-of-house teams on operations, food safety, and quality control for a world-class lounge experienceItem 2 of 10, Work with Lounge Service Delivery Manager and Premium Service Team to deliver personalised and memorable experiences for premium customers
• Work with Lounge Service Delivery Manager and Premium Service Team to deliver personalised and memorable experiences for premium customersItem 3 of 10, Supervise food and beverage presentation, quality, and service speed, ensuring hygiene standards, stock handling, and financial procedures comply with company and legal requirements
• Supervise food and beverage presentation, quality, and service speed, ensuring hygiene standards, stock handling, and financial procedures comply with company and legal requirementsItem 4 of 10, Oversee and ensure buffet and stock levels of all front of house items are properly maintained and replenished
• Oversee and ensure buffet and stock levels of all front of house items are properly maintained and replenishedItem 5 of 10, Oversee performance management and development of the front of house team, including training, coaching, well-being, grooming, and daily task delegation
• Oversee performance management and development of the front of house team, including training, coaching, well-being, grooming, and daily task delegationItem 6 of 10, Enhance communication and foster strong work relationships and team spirit by leading the team by example
• Enhance communication and foster strong work relationships and team spirit by leading the team by exampleItem 7 of 10, Deal with complaints as and when required. Decide on service recovery measures
• Deal with complaints as and when required. Decide on service recovery measuresItem 8 of 10, Seek ways to enhance quality of lounge experience e.g. through cost efficiency, innovation, technology, and support any relevant initiatives
• Seek ways to enhance quality of lounge experience e.g. through cost efficiency, innovation, technology, and support any relevant initiativesItem 9 of 10, Support the Lounge Service Delivery Manager by performing administrative tasks and collaborating with the airport manager for flight-specific duties, including handling VIPs and addressing operational issues for customers and airport team
• Support the Lounge Service Delivery Manager by performing administrative tasks and collaborating with the airport manager for flight-specific duties, including handling VIPs and addressing operational issues for customers and airport teamItem 10 of 10, 
• Be abreast of hospitality or lounge industry trends and customer insights, suggest positive changes when applicable

Requirements

• Item 1 of 10, Right to work in Hong Kong
• Right to work in Hong KongItem 2 of 10, Minimum age of 18
• Minimum age of 18Item 3 of 10, Post-secondary qualifications
• Post-secondary qualificationsItem 4 of 10, Proficient of spoken and written English. Cantonese and Putonghua are advantages
• Proficient of spoken and written English. Cantonese and Putonghua are advantagesItem 5 of 10, Minimum 7 years of experience in lounge operations, catering hospitality, fine dining, sizeable luxury hotel or similar capacity
• Minimum 7 years of experience in lounge operations, catering hospitality, fine dining, sizeable luxury hotel or similar capacityItem 6 of 10, Experience in supplier management is an advantage
• Experience in supplier management is an advantageItem 7 of 10, Strong leadership and people management capabilities with solid supervisory experience
• Strong leadership and people management capabilities with solid supervisory experienceItem 8 of 10, Strong problem solving, decision making and organising skills
• Strong problem solving, decision making and organising skillsItem 9 of 10, Strong interpersonal skills with flair in delivering service excellence
• Strong interpersonal skills with flair in delivering service excellenceItem 10 of 10, Flexibility to work on shift schedules including overnight shift
• Flexibility to work on shift schedules including overnight shift