Your Mission 

The Technical Support Manager reports to the Head of Technical Support. He/She provides expert aircraft systems and structural support to ATR operators across the Asia-Pacific region, ensuring safe and efficient aircraft operations. 

The role serves as a key technical interface between airline maintenance organizations and ATR engineering teams, supporting fleet reliability, troubleshooting complex technical issues, and contributing to continuous product improvement. 

Technical support is primarily delivered through technical query management systems (CRM), email correspondence, and direct communication with airline engineering teams from the Singapore Technical Support Center. 

Key Responsibilities: 

• Ensure customer satisfaction through timely and accurate delivery of technical support and guidelines. 
• Answer to technical support queries related to aircraft systems ATA chapters such as Avionics/Electrical, Hydromechanical, Propulsion, Air Conditioning, Cabin, as well as aircraft structural ATA chapters received by the Singapore Support center. 
• Provide troubleshooting guidance for aircraft systems. 
• Collaborate and coordinate with ATR headquarters systems and structure specialist team in France. 
• Focus on preventing and resolving in-service technical issues, and provide feedback to the headquarters office to support continuous product improvement based on in-service experience. 
• Investigate, solve and follow up on technical issues reported by operators. 
• Initiate and contribute to updates in Technical Publications (e.g. Line Maintenance Manual, MPD…) to promote continuous improvement of documentation. 
• Participate in Aircraft on Ground (AOG) technical support duty on a rotational basis, providing remote expert assistance to airline operators during weekends and public holidays (approximately one week per month). 
• Occasionally provide on-site technical assistance when required at customers’ site. 
• Occasionally provide on-site or remote assistance, guidelines, or training to airline maintenance personnel. 

About you 

EXPERIENCE SKILLS 

• Bachelor’s degree in mechanical, Aeronautical, or Aerospace Engineering (or equivalent). 
• Minimum of 5 years of experience in aviation engineering or maintenance; preferably involving ATR aircraft. 
• Knowledge of aircraft systems (ATA chapters including Hydromechanical, Propulsion, Air Conditioning, Cabin, Avionics/Electrical). 
• Knowledge of aircraft wiring, schematics and standard practices. 
• Knowledge of ATR -600 series avionics systems. 
• Knowledge of aircraft structures (preferably ATR structures) is an advantage. 
• Knowledge of aircraft structural repair principles for both metallic and composite materials is an advantage. 
• Familiarity with Non-Destructive Testing (NDT) methods is an advantage. 
• Knowledge of Leonardo / Airbus drawing sets is an advantage. 
• Good understanding of aircraft engineering and maintenance (both line and base maintenance). 
• Good understanding of aviation regulations (EASA, FAA and local authorities). 
• Good Microsoft Office skills and experience with CRM or technical query management systems. 

SOFT SKILLS 

• Proficiency in English, especially technical English. 
• Proficiency in French is an advantage. 
• Strong written and verbal communication skills, including telephone communication, with customer-oriented approach. 
• Autonomous, organized, and detail-oriented. 
• Dynamic, proactive, open-minded, positive-thinking, and an excellent team player. 
• Strong customer focus, with the ability to understand and anticipate customer needs and provide tailored solutions. 
• Strong problem-solving skills. 
• Able to work under pressure. 
• Motivated and willing to learn. 

What we offer 

•              Highly competitive compensation package   
•              Work-life balance (remote working, paid time off…)  
•              Well-being / health (supplementary health & welfare coverage…) 
•              Career paths enabling employees to develop their skills and build a professional project 
•               Wide choice of development programs for soft and hard skills 
•               Diversity and inclusion: Over 1200 men & women with more than 35 different nationalities work together in our teams! 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

ATR Eastern Support Private Limited

Contract Type:

Permanent

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Experience Level:

Professional