KEY RESPONSIBILITIES

• Manages the assigned cabin crew team by monitoring attendance, conduct, and providing regular feedback sessions and performance reviews.
• Conducts informal meetings to address areas of concern and escalates issues to formal disciplinary procedures when required.
• Conducts regular assessments, probation meetings and development reviews, identifying and addressing performance gaps, recognises achievements, and creates tailored development plans for crew members.
• Serves as the primary support contact for crew welfare, addressing personal and professional needs, including conflict resolution, welfare concerns, and offering guidance on career progression and well-being.
• Manages complex physical, psychological, and domestic issues among cabin crew, offering continuous support and guidance.
• Collaborates closely with Human Resources to investigate and address disciplinary and grievance issues, managing cases to resolution in alignment with company policies and standards.
• Investigates incidents involving customer complaints, behavioral concerns and crew compliments, ensuring compliance with company policies and identifying opportunities for improvement.
• Fosters a positive work culture by actively engaging with cabin crew, encouraging feedback, and facilitating open communication.
• Provides support to the 24/7 operations team during a critical incident or other disruptions, ensuring the well-being of all cabin crew during crisis situations.
• Collaborates closely with Operations, Customer Service, and Safety teams to ensure aligned strategies for customer service excellence and operational efficiency, representing crew interests in cross-departmental initiatives and contributes to continuous improvement projects.
• Acts as the representative for the Crew Management team in corporate operational projects, providing direct support and development to cabin crew to ensure operational excellence is consistently achieved.

QUALIFICATIONS

• Bachelor's Degree (3+ years)
• Fluent in English
• 2 years experience in large team leadership, within aviation operations, ideally in roles that demand quick decision making, resilience and familiarity with employee relations with a focus on handling complex performance cases and disciplinary issues. Minimum 4 years experience as a flydubai Senior Cabin Crew Member
• Microsoft Suite
• 6 - 8 years