Job Responsibilities

Customer Queries Management

• Resolve all Customer queries related to contractual supplier management (via SSC/GCP) for a given portfolio of suppliers within the defined time scale by interfacing and negotiating with the supplier and/or relevant Airbus departments (SI, SC, P,…). Qualify and record queries in Customer Relationship Management tool.
• Conduct regular visits to main Customers
• Contribute to supplier adherence to Airbus contractual requirements or standards for customer queries.
• Ensure supplier follow-up towards airlines for low rating scores and negative comments.
• Contribute to briefs for supplier / customer senior management meetings. Contribute to best practice/FAQ for customer queries and suggest improvement actions within supplier management or other Airbus departments.

Customer Relationship Management

• Manage the customer relationship for key customers with respect to supplier management, including communications on: supplier improvement plans, supplier performance KPIs, rating results, SIM (Support Improvement Meeting) commitments, and CSIP (Customer Services Improvement Program) improvement initiatives.
• Provide brief on supplier issues for airline senior management meetings.
• Create network with customer-facing counterparts at Airbus (Customer Support Director, Satair Account Director, Program Director, Field representatives …) to ensure airlines supplier management needs are captured and covered.
• Participate in Material Readiness Conference (MRC) for strategic customers and present the SSC, corresponding Tools (ie VIM, SPSA)

Supplier Management

• Contribute to the development of the long term supplier improvement plan managed by SOP commodity teams / performance teams by providing recommendations based on recurrent customer issues.
• Ensure supplier adherence to Airbus contractual requirements or standards for customer queries.
• Ensure supplier follow up towards airlines for low rating scores and negative comments. Contribute to briefs for supplier senior management meetings.
• Active contribution to share customer pain points within the SOP organization to ensure voice of customer is taken into consideration for future SSC negotiations, overall claim process.

Secondary Responsibilities

• Propose and lead improvement projects within the context of the supplier support management – operations team related to customer feedback (CSIP) and process improvement.
• Active contribution to organize and participate to regional events/conferences with airlines/suppliers as required (SIM, SPSA, Training)
• Adhere to Airbus Singapore policies and processes
• Adhere to Airbus Code of Conduct, Enforce respect of Airbus ethics and compliance standards and principles

Job Requirements

• 5-year degree in engineering and/or Business school
• Good presentation skills
• You are recognized for your leadership skills and assertiveness
• You enjoy working in a team and have excellent communication skills
• Good personal organization
• Stress resistance
• Proactive
• Autonomous
• English negotiation level, written and spoken
• Able to work in a different culture environment
• This role involves occasional travel for business and as such the jobholder must be able to travel accordingly