Responsibilities：

• Assist in developing and maintaining Passenger Services related policy and procedures to ensure the compliance in IOSA, regulatory and company standard.
• Assist in policy and procedures management and updates.
• Communication with internal/external parties when flight disruption takes place.
• Responsible for the management, supervision, safety and security of his/her scope of work ensuring compliance with laws, regulations, applicable standards and company requirements.
• Responsible for identifying hazards and reporting hazards and occurrences to management personnel.
• Reports safety, security and service hazards and occurrences using the company's reporting procedures.
• Comply with all applicable laws, regulations and company standards ensuring safety and security of the operation.

 Requirements：

• 4 years or above relevant experiences in aviation industry and preferably 1 years in supervisory level.
• Good command of spoken and written English and Chinese, Putonghua is required.
• Proficiency in MS office applications and Chinese Word Processing.
• Able to work under pressure and meet tight deadline.
• Good Leadership skills and able to lead the team to achieve company goals.
• Independent, well-organized and detail minded.
• Tertiary education or equivalent, a Bachelor degree holder will be an advantage.