Responsibilities:

• Assist to develop and maintain Passenger & Baggage Services, related policy and procedures, training materials and upkeep the training records to ensure compliance with company standards, IOSA and, regulatory requirements.
• Coordinate with all stakeholders including commercial and operations team for new product and service roll out.
• Ensure all policies, procedures and standards relating to Passenger and Baggage handling are following airport, regulatory, corporate quality, safety and security requirements.
• Responsible for the implementation of the changes and ensure that the policies are outlined in our Standard Operating Procedures.
• Deliver Passenger Services training to internal and external staff when required.
• Prepare data and presentation material for management review.
• Monitor industrial Passenger and Baggage services trend including new policy and procedure, regulation, service level, to establish strategic long-term planning to enhance passenger experience and regulatory compliance.
• Identify potential hazard, safety, and security threats and report to Airport Manager timely and carry out follow up action for risk mitigation.
• Comply with all applicable laws, regulations, requirements, standards, and procedures of the Company in all locations where operations are conducted.
• Perform duties as assigned by supervisor when necessary.

Requirements:

• 5 years or above relevant experiences in aviation industry and preferably 2 year in supervisory level.
• Tertiary education or equivalent, a Bachelor degree holder will be an advantage.
• Good command of spoken and written English and Chinese, Putonghua is required.
• Proficiency in MS office applications and Chinese Word Processing.
• Able to work under pressure and meet tight deadline.
• Good Leadership skills and able to lead the team to achieve company goals.
• Independent, well-organized and detail-oriented.