What you’ll be doing

As a Strategy Lead within our Velocity Strategy team, you’ll play a key role in shaping the future of our loyalty program and broader customer strategy.

Reporting to the Head of Velocity Strategy & Transformation, you’ll lead high-impact strategic projects with a loyalty and customer focus, supporting senior leaders with decision making, commercial insights and strategic direction.

In this role, you will:

• Lead strategic projects across loyalty, customer and commercial initiatives, from problem definition through to execution
• Conduct financial analysis and modelling to evaluate opportunities, including loyalty program economics and new product initiatives
• Develop business cases and quantify the “size of prize” for new partnerships, propositions and investments
• Analyse complex data sets to identify trends, risks and opportunities, translating insights into clear recommendations
• Prepare Executive and Board-level materials, including CEO-ready presentations that clearly communicate strategy, performance and key decisions
• Work closely with senior stakeholders to shape narratives, align on priorities and influence outcomes
• Conduct competitor analysis and benchmarking to inform strategic direction and identify market opportunities

This is a highly visible role that sits at the centre of strategic decision-making, offering the opportunity to influence both customer experience and commercial outcomes at scale.

You’ll be great in this role if you have…

• 3-4+ years’ experience in a Strategy focused management consulting team (Top Tier, Big 4 etc.)
• Strong commercial acumen, with the ability to analyse complex data and diagnose business issues
• Proven experience in financial modelling and building robust business cases
• Ability to translate insights into clear, compelling recommendations for senior stakeholders
• Strong written and verbal communication skills, including experience preparing executive or board-level presentations
• Experience working in cross-functional teams and influencing stakeholders across a business
• A proactive, collaborative approach with a focus on continuous improvement
• Experience within loyalty programs, aviation, or customer-led industries is advantageous but not essential

What you’ll get from us 

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to): 

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year) 
• Flexible working arrangements (including work hours and work from home) 
• Discounts on travel insurance, car hire, accommodation and experiences worldwide 
• Discounted Virgin Australia Lounge membership  
• Hospitality, retail, technology, beauty services and wellness discounts 
• Access to the ‘Virgin Family’ platform, connecting you with staff-only special offers with Virgin brands around the world 
• Wellness support, including the betterme digital wellbeing platform  
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial 
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you