Cebu Pacific puts people at the heart of service - be it our customers, clients, partners or employees. Our Customer Service Operations Team is dedicated to delivering exceptional airport and inflight experience, ensuring that we make moments happen at every touchpoint in the passenger journey. Encompassing key areas in Customer Service, Airport Experience, Cargo Operations, and Ramp Services, our team is committed to upholding Cebu Pacific’s values for service, operational excellence, and air transport reliability.

At Cebu Pacific, everyJuan’s moments matter. Join our Customer Service Operations team as Station Manager - Hongkong and create meaningful moments and connections for our passengers.

Primary Responsibilities:

• Implement and enforce safety regulations and procedures to ensure the highest level of safety is achieved for all operations at the airport.
• Develop and maintain effective emergency response plans, ensuring that all personnel are trained and prepared to handle emergency situations efficiently.
• Monitor and analyze on-time performance metrics, identifying areas of improvement and implementing strategies to enhance overall punctuality.
• Work closely with airline partners, ground handler agencies, and other stakeholders to streamline operational processes and minimize delays.
• Recruit, train, and develop a highly skilled and motivated team of aviation professionals.
• Conduct regular performance evaluations, provide constructive feedback, and identify training needs to ensure continuous improvement and professional growth.
• Maintain a comprehensive understanding of IATA regulations, SGHA (Standard Ground Handling Agreement), and an SLA-KPI Management program for performance reviews.

Basic Qualifications

• Must have a bachelor's degree in aviation management, Business Administration or any related field. 
• Must have proven background in aviation operations which includes: passenger handling, ramp, and cargo operations with a minimum of five (5) years of experience.
• Must have more than two (2) years of experience in a leadership or management role. 
• Must have a comprehensive knowledge of aviation safety and security regulations including IATA standards and local/international aviation security protocols. 
• Must have excellent written and verbal communication skills
• Must have a valid work visa or legal authorization to work in the Philippines

Why Join Us:



• We are the first Great Place to Work ® certified airline in Southeast Asia.
• We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.
• Be part of a forward-thinking team that values innovation and continuous improvement.
• Play a key role in developing and nurturing the talents that drive our success.
• Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.
• Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners!
• Be assured of a comprehensive healthcare coverage upon hire.