Responsibilities

Training Management

• Manage to ensure that our service partners are familiar with the Scoot product and policies and are updated of such changes via our continuous training efforts.                                                                                                                     
• Responsible for managing the Workday Learning system for Ground Department. It includes managing user data, training materials in e-learning format.     
• Managing and administering of all training matters which includes upkeeping training records and materials.

Training

• Conduct training for the following: DCS system, Passenger Handling Training, Ramp training. Narrow Body Weight & Balance Document Training (Any other compliance/station specific training that might be required to be conducted), Load control training for Wide body (line stations and CLC), Dangerous Goods (DG) Training.
• Communicate and ensure understanding of training requirements and expectation to the trainees.
• Conduct and enforce integrity of Assessments

Load Control

• Coordinate with appointed CLC service provider and line stations to ensure load control functions are fulfilled as per service agreements
• Draft Service Level Agreement Letters for issuance to CLC service providers and monitor follow up
• Assist in investigation of load control related incidents
• Monitor and support special flights such as delivery flights and inaugural flights
• Draft Load Control Instructions (LCIs) and assist in distribution to network stations

Procedures Management

• Communicate with our service partners to ensure they are familiar and comply with the Scoot product and policies and are updated of such changes via our continuous training efforts.
• Maximize resources for efficiency and productivity.
• Build relationships with service partners, agencies, and potential partners for the growth of Scoots operational needs.
• Coordinate and engage with various stakeholders across other departments to achieve a favorable outcome taking into regard their best interest.
• Establish and document Standard Operating Procedures (SOP) for operations manuals (Ground Services Manual (GSM), Cargo Procedures Manual (CPM) & Load Control Manual (LCM)).                   
• Explore opportunities for Improvement in services delivery and to improve the service delivery of our business model.      
• Provide directions, guide teams in product roadmaps, coordinates work within the project team, mentors team members and lead in resolving complexed issues.                 

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Other Duties

• Manage SharePoint including access to network stations
• Assist in station start-ups.
• Conduct internal and station audits

Requirements:



• Diploma in relevant field
• Extensive experience in Airport Operations and conversant with operational processes and terminologies used
• Meticulous in administrative work
• Knowledge of Competency-based Training and Assessment (CBTA) framework
• Experience in development of training content
• Excellent time management and organizational skill
• Strong collaboration ability with cross-departmental functions